Online cancellation and refund policy

For clarity, below are the cancellation policies that apply to all training activities booked online.

1. Cancellation deadline

• Free cancellation: up to 7 days before the training activity start time.
• Late cancellation: from 7 days to 24 hours before the training activity start time.
• No cancellation: Cancellations are no longer possible within 24 hours of the training activity start time.

2. Early cancellation

• Any cancellation made within the free cancellation period is considered an early cancellation.
• A full refund of the amount paid, less any non-refundable bank fees, will be issued.
• The refund will be processed within 5–7 business days using the same payment method used.
• Alternatively, you can request a credit to use for a new booking.

3. Early cancellation

• Any cancellation made after the free cancellation period and before the deadline is considered a late cancellation.
• A penalty of 50% of the service cost will be retained for late cancellations.
• The remaining 50% will be refunded or converted into a credit, at your discretion.
• Free rescheduling of the training activity is not guaranteed.

4. Penalties

• No penalty for cancellations within the free cancellation deadline.
• 50% penalty for late cancellations.
• 100% penalty (no refund) for cancellations after the deadline or in the event of a no-show.

5. No-show

• A no-show is considered when you fail to show up at the agreed-upon time and do not submit a cancellation or rescheduling request.
• In the event of a no-show, the full amount paid will be retained.
• No refunds or free rescheduling are provided.
• Any exceptions (e.g., force majeure) will be evaluated on a case-by-case basis by our team.

6. How to request a cancellation

• Email: send a request to support@universoitaliandpartners.com indicating your name, surname, date, time, and title of the service.
• Chat or contact form: Use the tools available on the website, specifying your booking number.

7. Hours and response times

• Requests are handled Monday through Friday, from 9:00 am to 6:00 pm (excluding holidays).
• We will respond within 2 business days from receiving your request.
• The date and time of sending the request via the indicated channels will be used to ensure compliance with the cancellation policy.

If you have any questions about our cancellation policy or special circumstances, please contact us: our goal is to always find a balanced and transparent solution.