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Student Support Services
How can I request a refund?
Email us stating the reason for your request. We will confirm the outcome within 2 business days.
What do I do if I don't receive a cancellation confirmation?
Check your spam folder and verify the email address used to make your purchase. If you don't find anything within 24 hours, contact support immediately.
What happens if I paid in installments?
If your refund is approved, we will suspend future installments and refund any amounts already paid according to the terms of the contract and the timeframes set by your payment institution.
How are discount codes handled in the event of a refund?
Used discount codes will not be refunded or reactivated. The refund will only cover the amount actually paid after the discount has been applied.
Can I reschedule the service instead of canceling it?
Yes, if permitted by the terms and conditions. You can request a new date within the indicated timeframe, at no additional cost or subject to any penalties specified in our policies.
What do I do if my case isn't covered by this FAQ?
Contact our student support team. Describe your situation in detail and attach receipts and payment confirmations, if possible. We'll evaluate your situation and offer you the most appropriate solution.