FAQ - Frequently Asked Questions
Tutoring of Italian language and culture
What is the Italian language and culture tutoring service?
It is a personalized online course, available in 29 languages, to help you learn or improve your Italian and discover Italian culture in a clear, guided and reassuring way.
Who is the tutoring service for?
The tutoring service is designed for complete beginners, students of all levels, professionals who use Italian for work and Italian culture enthusiasts who want to better understand the language, history, art and daily life.
How do online lessons work?
Lessons are held via video conference, with flexible schedules agreed upon with the tutor. You'll receive digital learning materials, practical exercises and guidance on studying between lessons.
What advantages does it offer compared to other courses?
Compared to standard courses, you'll have a dedicated tutor, a customized program, explanations in your language (from 29 available), greater schedule flexibility, and special attention to cultural aspects, not just grammatical ones.
Tutoring of Italian language and culture
How do I book a tutoring lesson?
You can book directly from our online calendar: choose your tutor, time and session length. After confirmation, you'll receive an email with a summary and a link to the video call. You can schedule individual lessons or recurring packages, which you can modify independently from your personal area.
How do I choose the tutoring language from the 29 available?
When booking, select your preferred support language from the list of 29 available. The tutor will primarily use Italian, but can explain complex concepts, grammar or culture in the chosen support language, adapting the mix of the two languages to your level and preferences.
What skill levels do you cover (A1–C2)?
We cover all levels of the Common European Framework, from A1 to C2. For new students, we offer a short level test and some questions about your goals (study, work, travel, exams). Based on the results, the tutor designs a personalized program, with targeted activities for gradual and measurable progress.
What is the typical lesson length and format?
Individual lessons last 30 minutes, group lessons 90 minutes. The format is interactive: guided conversation, targeted explanations, practical exercises and short final reviews. You can choose programs focused on general language, exam preparation or Italian for professional purposes.
What type of cultural content is covered?
We integrate the language with cultural content on Italian history, art, literature, cuisine, cinema, music and business. We use authentic articles, video clips, film excerpts, recipes, business cases and materials on customs and traditions. The tutor selects topics based on your interests and language level.
What tools do you use for the lessons?
Le lezioni si svolgono tramite videochiamata su piattaforme affidabili (ad es. Zoom o Google Meet), con supporto chat per link e appunti rapidi. Utilizziamo materiali interattivi come lavagne digitali, documenti condivisi, quiz online e schede esercizi. Tutto è accessibile da computer, tablet o smartphone connessi a Internet.
What is your cancellation or rescheduling policy?
You can cancel or reschedule a lesson up to 24 hours in advance at no additional cost, directly from your account. Late cancellations or absences without notice are counted as lessons completed. In the event of documented technical issues, we evaluate rescheduling or refunding on a case-by-case basis.
Come funzionano prezzi, pacchetti e metodi di pagamento?
We offer packages of 10 meetings of 30 or 60 minutes for 10 WEEKS. You can pay securely by credit/debit card, via Stripe or bank transfer where available. The invoice or receipt is automatically sent by email after payment.
Can I change tutor or support language later?
Yes, you can change tutor or support language at any time between lessons. We recommend maintaining continuity, but if you feel the need for a different approach, you can select a new tutor from the catalog and update your language preferences in your personal area.
Will I receive materials or assignments between lessons?
If you wish, your tutor can assign you short assignments, listening exercises, readings or writing activities. The materials are shared via links or downloadable documents and discussed in the next lesson. This helps you consolidate what you've learned and progress more quickly towards your goals.
Personalized programs and support
How do you customize your study program based on my goals?
We initially define your goals together: daily conversation, integration into Italy, Italian for work, exam preparation or travel. Based on your initial level, we create a customized plan, choosing the materials, pace and activities best suited to your learning style. The program is reviewed periodically with your tutor to adapt to your progress and any new goals.
Do you offer specific programs for official Italian exams (CILS, CELI, PLIDA, etc.)?
Yes, we offer programs dedicated to preparing for official Italian language exams such as CILS, CELI, PLIDA, and others. The tutor works on the various skills required (listening, reading, writing, and speaking), real-life exams, and strategies for managing time and anxiety. The plan is customized based on the exam date and the level you want to reach.
Do you issue certificates or certifications at the end of the course?
At the end of a structured program, we issue a certificate of participation indicating the level achieved according to the Common European Framework (A1–C2). This document does not replace an official certification issued by a recognized institution, but it can be useful for your CV, for your company, or to demonstrate your commitment to learning Italian.
Come funziona l’italiano per il lavoro o per il mio settore professionale?
After an initial interview, we analyze your work context, the industry, and the real-life situations in which you will use Italian (meetings, emails, presentations, interviews, client contacts). Your tutor of Italian for work, selects authentic materials and practical activities related to your field, integrating specialized vocabulary, simulations, and role-plays. The program remains flexible to accommodate your career development.
Do you have native Italian tutors, and in how many languages do you offer support?
Yes, our Italian language and culture tutors are native Italian speakers with experience teaching international students. We offer support in 29 languages to facilitate communication, especially in the initial stages. Whenever possible, we match you with a tutor who speaks your language or has experience with students from your country or language area.
How do you support slow-learning students or students with specific needs?
We adapt materials and teaching methods to your needs. We can provide shorter but frequent sessions, structured breaks, guided review and multisensory activities. If you have special educational needs or specific difficulties, please let us know in advance: our team will evaluate the most suitable tutor and approach, with realistic goals and constant progress monitoring.
What time slots do you cover internationally?
We work with tutors spread across multiple time zones to cover most international time slots, including early mornings, late evenings and weekends. When registering, you can specify your preferred schedule and the system will suggest available tutors. If your schedule changes or you move abroad, you can easily adjust your schedule.
How can I contact support with questions or issues?
You can contact support via email, online chat or the dedicated contact form. Our team typically responds within 24 business hours and can help you with program selection, technical issues, payments or administrative requests. For specific educational questions, you can also contact your tutor directly, who will coordinate with support if necessary.
